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Thoughts From Sandra

On Forgiveness

This piece was originally submitted to Coach Ville by Diana Robinson, Ph.D.  Selected points.

?  Understand that forgiving does not mean giving permission for the behavior to be repeated.

?  Do not require to know 'why' as a prerequisite to forgiveness.

?  Make a list of what is gained from the relationship, whatever form of relationship it was.

?  Write a letter to the person (no need to mail it).

?  Create a ceremony in which one gets rid of the lists and the letter, symbolizing the ending of the link.

?  Visualize the person to be forgiven being blessed by forgiveness and, as a result, being freed from continuing the behavior.

For more information, visit the web site.

by Tom Peters

A smattering of the FIFTY Have You's that Tom provides in the PDF that you may download for free at his website.

?  Have you in the last 10 days ? visited a customer?

?  Have you called a customer ? TODAY?

?  Have you thanked a colleague for a small act of helpfulness ? in the last three days?

?  Have you in the last week recognized one of ?their? folks for a small act of cross-functional cooperation?

?  Have you in the last week/month called/visited a customer to sort out, inquire, or apologize for some little or big thing that went awry?

To download the PDF report, please visit here.

by Leslie Kossoff

The difference between being a manager and being a leader is simple. Management is a career. Leadership is a calling. You don't have to be tall, well-spoken, and good looking to be a successful leader. What you have to have is clearly defined convictions ? and, more importantly, the courage of your convictions to see them manifest into reality. Only when you understand your role as guide and steward based on your own most deeply held truths can you move from manager to leader.

To read the entire article, visit here.

These ideas are taken from Kouzes and Posner's research into leadership that was done for the book, The Leadership Challenge.

An excerpt: "Your skill at exhibiting these five traits (Honest, Forward Looking, Competent, Inspiring and Intelligent) is strongly correlated with people's desire to follow your lead. Exhibiting these traits will inspire confidence in your leadership; not exhibiting these traits or exhibiting the opposite of these traits will decrease your leadership influence with those around you."

To read the entire article, visit here.

A Great Electronic Leadership Resource

A Free Management and Leadership Library

A few snippets from this great leadership resource.

A business short on capital can borrow money and one with poor location can move. But a business short on leadership has little chance of survival.  ?  Warren Bennis

In the future, the real core competence of companies will be the ability to continuously and creatively destroy and remake themselves to meet customer demands.  ?  Noel Tichy

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