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AUGUST 2007 

A Centerpoint for Leaders e-publication designed to give you relevant and concise information on leadership and organizational development.

Thoughts From Sandra

Listening

Besides the speaking and understanding word per minute differences, other barriers to effective listening include physical items like poor acoustics, distractions, uncomfortable seating, room temperature, etc.

A casual attitude toward your listening is another barrier; it takes effort to listening critically and effectively. Jumping to conclusions, based on early and cursory evaluation of either the speaker or the topic is another barrier. The listener's opinion regarding the speaker's status often will determine the success or failure of the communication act.

Finally, the venue or "arena" of the act of communication often flavors our response to messages.

by John C. Maxwell

Maxwell uses pets.com (a dot-com flameout) and The Chicago Cubs (what he calls the epitome of the ineffective franchise) to apply the differences between popularity and productivity to leadership. What can leaders learn from Pets.com and the Chicago Cubs?

First, a prudent leader looks past appearances to discern the heart of a matter: a potential hire with the glittering resume but who falsified achievements. Or a potential partner with the captivating sales pitch who turns out to be unethical. Or the business opportunity that promises growth but would clearly steer the company away from its mission.

Second, leaders build margins not image. Popularity isn?t bad, but decisions made solely on the basis of popular opinion can be devastating. Leaders are willing to endure the criticism of making tough calls that fly in the face of popular opinion.

To read the entire article, please click here.

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by Estienne de Beer

Coaching levels the playing field. As a leadership style, coaching is used when the members of a group or team are competent and motivated, but do not have an idea of the long-term goals of an organization.

Coaching builds up confidence and competence.
I dislike the term ?human resources? ? it is expendable. But not a ?human asset? approach.

Coaching promotes individual and team excellence.
Employees catch the habit of constantly assessing themselves for their strengths and areas for improvement.

To read the entire article in PDF format, please click here. To visit Mr. de Beer's website, click here.

by Craig Runde and Tim Flanagan

To identify the cost of conflict in your organization, consider these factors: wasted time, employee turnover, grievances, absenteeism, workplace violence, and poor decision-making.

Conflict causes all sorts of unpleasant emotions that poison the workplace. Anger, fear, defensiveness, negativity, hurt and embarrassment, combined with misunderstanding and distrust, will lower morale and strain working relationships.

To order the book from the Center for Creative Leadership, visit here.

A Great Electronic Leadership Resource

Forbes.com

Articles that you can peruse at the Forbes.com website include Who's Interviewing Who? (about job hunting and who the interviewer might be); On the Rebound (what to do when you have to find a quick replacement for the boss), and "Talent Management" Strategies Pay Off (a survey showing effective processes for staff acquisition and retention).

To visit the website, click here.

If there is a topic on leadership or organizational development that you would like to share or see us address, please send us an e-mail at .